This site is owned by Biolife, LLC. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of personal information and personal data (“Personal Data”) that you may provide via Biolife and its affiliates’ websites, applications or other digital platforms (collectively, “Sites”). Please be sure to read this entire Privacy Policy before using or submitting information to the Sites. The Sites are intended for use by residents of the United States and is governed by laws in the United States only. When accessing or using the Sites, you agree without restriction to be bound by the most recent version Privacy Policy. This external privacy policy describes our practices in connection with information that we or our service providers collect through our websites, applications, and other digital platforms as part of Biolife’s services. If you do not agree to follow and be bound by this Privacy Policy, you may not access or use the Sites or share your Personal Data with Biolife directly or through a Biolife affiliate. By visiting the Sites and sharing your Personal Data, you agree that we may use your Personal Data as described in this Privacy Policy.

What information do we collect and how it is used?

Information you give us:  We collect and use information from our customers, healthcare professionals, patients, business partners and other external parties when they register on our Sites, respond to a survey, fill out a form or for other business activities. When providing information for business activities, you may be asked to enter your: name, e-mail address, mailing address, organization’s name, questions or comments, or phone number. You may, however, visit our Sites anonymously.

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs):  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of the services requested or inquiries made.

To send periodic emails:  The email address you provide, may be used to send you information and updates pertaining to your inquiry or may be used to respond to your emails.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. All information provided is only to be accessible by those authorized with access rights to such systems, and are required to keep the information confidential.

Device and other Information:  When you interact with Biolife through the Sites, in particular, mobile applications, we may receive and store certain “User Data.” That User Data is collected passively using various technologies, Biolife may store that User Data itself or it may be stored in databases owned and maintained by Biolife’s affiliates, agents or service providers.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Analytics
We may use third-party providers, such as Google Analytics or other similar providers, which use cookies and other tracking technologies, to help analyze how you use the site and to improve our site and services. The information collected about your interactions with our Sites are used to assess how often you visit our Sites, what pages you view when you visit our Sites and what other websites you have visited before coming to our Sites. Google may also transfer this information to third parties where required to do so by law, or where those third parties process the information on Google’s behalf. For more information on Google’s privacy practices for Google Analytics visit Google’s website.

Children’s Online Privacy Protection Act Compliance
Biolife does not knowingly collect or use any Personal Data from children under 18. We do not knowingly allow children to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

Privacy Policy Only
This online privacy policy applies only to information collected through our websites, applications, and other digital platforms as part of our services.

Your Consent
By using our Sites, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

California Consumer Privacy Act of 2018 (CCPA)
California Personal Data. Consistent with the “What Information Do We Collect?” section above, we collect certain categories and specific pieces of information about California consumers or households that are considered “Personal Data” in California (“CA Personal Data”). For example and specific to CA Personal Data, Biolife may have collected the following categories of information about you:

• Personal Data  under the California Customer Records statute – telephone number
• Protected classifications under California or federal law – such as: sex, age, or other such protected classifications
• Commercial information – such as: products or services obtained or considered, or other purchasing or consuming histories
• Internet or other similar network activity – such as: information regarding a consumer’s interaction with a website or application
• CA Personal Data  does NOT include information that is:
  • Publicly available from government records
  • De-identified or aggregated consumer information
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
  • Collected in the context of Biolife’s business-to-business interactions
  • Other personal or financial information that is covered under certain sector-specific privacy laws.
• In addition, California personnel are notified separately about the use and disclosure of their CA Personal Data.

Sources. We may collect certain categories of CA Personal Data from you and other third parties as described in the “What Information Do We Collect?” section above.
Purposes. Consistent with the “What Information Do We Collect?” section above, we may share and/or disclose your CA Personal Data for business or commercial purposes, as follows:

• Sharing your CA Personal Data for business purposes: As described in the “What Information Do We Collect?” section above, in the past twelve months, we may have used or disclosed (shared) the following categories of your CA Personal Data  with service providers, affiliates, third party partners, public or government authorities and future business partners for one or more of our operational or business purposes:
  • To provide products and services to consumers
  • To respond to inquiries and comments received
  • To improve and personalize the consumer experience on our Sites
  • For analytical purposes to improve or further develop products or services
  • To monitor the safe and effective use of our products (or services)
  • For any activity described to a consumer that engages with Biolife digitally and provides Personal Data or as otherwise permitted under the CCPA
  • To conduct troubleshooting, audits, or other quality control activities related to the Sites or other micro-sites, products, or services
  • To detect and protect against security incidents and potential deceptive, malicious, or fraudulent activity
• To maintain and repair any Biolife Services
  • As described above, examples of business purposes include business-related functions, internal operations, prevention of fraud and other harm, and legal or regulatory compliance.
• Sharing your CA Personal Data as a “sale” under California law: We do not sell the Personal Data of California consumers. If Biolife determines that any activity that Biolife is engaged in may constitute a “sale” under California law, Biolife will modify this notice and add a Do Not Sell button to the Site. Note that none of the following types of disclosures constitute a “sale” under the CCPA:
  • requests or direction from consumers to disclose their Personal Data
  • instances where a consumer tells Biolife to interact with a third party that does not sell Personal Data  of California consumers
  • situations where Biolife shares Personal Data pursuant to a written contract with a service provider that is necessary to perform a business purpose where that third party is limited to only using the Personal Data to perform under that contract
  • cases where a consumer’s Personal Data  is transferred as part of a transaction (merger or acquisition) under which the third party assumes full or partial control of one of our businesses.

California Consumer Rights. Subject to certain exceptions, as a California resident, you may have the following rights to your CA Personal Data: (i) Access. Request access to your CA Personal Data that we collect, use, disclose, or sell (if applicable); (ii) Deletion. Request deletion of your CA Personal Data , although Biolife may deny the request for a number of reasons authorized under California or other applicable law; and (iii) CA Personal Data Sold or Disclosed for Business Purposes. Request information about the CA Personal Data we have “sold” (as defined under CCPA) or disclosed for business purposes within the preceding 12 months. As noted above, Biolife does not sell consumers’ Personal Data . To the extent permitted by applicable law, we may be required to retain some of your CA Personal Data and certain CA Personal Data is strictly necessary in order for us to fulfil the purposes described in this Privacy Statement.
Exercising California consumer rights. If you are a California resident and wish to exercise any of these rights, you may submit a verifiable request to us as follows: (a) contact us via e-mail: customer.care@biolife.com as described in the “Contact Us” section below with the specific nature of your request, referencing “Your California Privacy Rights”; or (b) call the following telephone number: +1 941.360.1300. We are not responsible for requests that are not labelled or sent properly, or do not have complete information. We will verify your identity prior to providing any information in response to a consumer rights request. Please note that you are limited by law in the number of requests you may submit per year. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf (Authorized Agent), may attempt to make a consumer request for you. We cannot respond to a request if we are unable to verify your identity or confirm your Authorized Agent. Follow these steps if you wish to submit a request to exercise your rights under California law:

1. Give us enough information to reasonably verify you are a California resident and entitled to rights under California law;
2. Describe your request with enough detail to allow us to understand and respond to your request; and
3. Tell us how you prefer to receive a written response – by USPS mail or e-mail. Note that if you do not specify your preference, Biolife will respond to a verified request by e-mail.

We will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of products, based solely upon you exercising your rights to your CA Personal Data. Finally, making a verifiable consumer request does not require you to create an account with Biolife.

Right to Removal of Posted Information – California Minors
If you are under 18 years of age, reside in California, and have provided us with information, you have the right to request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.

Contacting Us:
If there are any questions regarding this Privacy Policy you may contact us using the information below.

Biolife, LLC
8163 25th Court East
Sarasota, Florida 34243
www.biolife.com  

E-mail:  customer.care@biolife.com
Telephone: +1 941.360.1300